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REGISTRATIONS:
Q) How long
will it take to register my domain name?
A) The time frame of a registration usually takes about 12-24 hours to
complete, provided the registration form is filled out correctly. As soon as you
received a confirmation email from us, your domain is officially registered. However,
the activation of your domain name will take up to 72 hours. Until then, you will not be
able to use your new domain name. This is to allow the information of the new domain to
be propagated properly.
Q) What do I
get with my Domain name registration?
A)
Click here to see the list of services you get when you register a domain name
with us.
Q) Once my
Domain name is registered, can anyone else take it?
A)
The Domain is registered in your name. So long as it has active DNS entries, all the
required fees are paid and it's not in breach of any law, nobody else can either use it
or take it without your consent.
Q) I received a
confirmation message. Why does my Domain name still appear to be available in a Whois
search?
A) It can take up to 72
hours for some domain names to be updated in the Whois server. If you've received a
confirmation from us, you can be sure that it's registered.
Q) Can I cancel
a registration after submitting the form?
A) Sorry, no. Once the
registration process has been initiated it can't be canceled, so please check your
domains carefully before submitting the order.
Q) Do I
need to register all three domain name extensions: .com, .net and .org?
A) You will realize that the expense for domain name registration and support is
minor compared to the marketing expense to promote and establish your domain name in the
marketplace. The last thing you want to happen is to have someone else (your competitor
in most cases) benefit from your efforts in establishing your name. You will see
competitors registering names close to yours, trying to benefit from typos your visitors
may make. For example, someone registered internik.net in order to piggyback on the
reputable internic.net. We strongly recommend that you register all 3 domain extensions
for your business, service or products.
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TRANSFERS:
Q) How do I
transfer a name to Cheap Domain Name Registrar from another registrar?
A)
Click here for
our transfer procedures and requirements.
Q) Is there a
fee for transferring a domain name to Cheap Domain Name Registrar?
A) Yes, it will be the
same fee as if you were registering a new name. However, your domain name will also be
extended for another year, on top of the existing valid period you have. For example, if
your existing domain has six more months to expiry, the expiry date will extend to 1
year and 6 months later when it is transferred to us.
Q) Once I
transfer my name to you, does my time of renewal change?
A) Yes, it simply adds
one year to the time you have left on your original registration.
Q) Is there a
charge by Cheap Domain Name Registrar if I decide to transfer away to another registrar
at a later date?
A) No, we do not charge
you to move away from us.
Q) If I
transfer my name to Cheap Domain Name Registrar, does the Whois information stay the
same?
A) No, the Whois
information will need to be re-entered, because this information is not transferred.
However, the name server information will remain the same.
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EMAIL
Q) Is the
e-mail offered on the Cheap Domain Name Registrar page made up of actual POP3 accounts?
A)
No, they are forwarded accounts. You will need to find your own mail service provider
to store and retrieve your emails.
Q) When I go to
enter my email addresses on the domain management page, only a few blanks lines
appeared. Why?
A) Initially, only 5
blank lines will appear for you to enter your email addresses in. If you use the
available lines and click "Modify", then more blank lines will automatically appear.
Repeat this process until you have entered all your email addresses.
Q) Does Cheap
Domain Name Registrar offer a “catch all” for getting all email to go to my domain?
A)
Yes, you can create a Catch-All email account for your domain. Just enter "*" (without
the quotes) into the Username
box and fill in the destination email address into Forward To
box.
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NAME
SERVERS
Q) What is a
DNS (Domain Name Server)?
A)
A domain name server is similar to a phone book. It tells the Internet programs (e.g.
web browsers) where to go by translating the domain name into an Internet (IP) address.
Every Internet Service Provider (ISP) has its own DNS servers. You need at least 2 DNS
server names to specify who is hosting your web site.
Q) Where do I
get information about the DNS?
A) Typically you will
get the DNS information from your web hosting company. The DNS information consists of
letters and or digits separated by periods (.). Example: NS1.ABAC.COM
Q) How do I get
to the page to change the name servers for my domain name?
A) Click on the word
“Domain Manager” at the top of this page. Type in your domain name and password. Click
on the word "Nameservers" near the top of the page. After changes have been made, click
on "Modify".
Q) Can I use
other name servers besides those supplied by Cheap Domain Name Registrar?
A)
Yes, you can use any name servers that you like, as long as they are already known to
the registry.
Q) When I try
to change my name servers, there is an error, why is this?
A)
The name of the name servers might not be registered at the central Registry.
Q) How do I get
to the page to modify or alter my domain information?
A)
You log in to the "Domain Manager", click on "Contact Information" to change any of
your domain information.
Q) I
transferred my domain to your name servers today but my site is not coming up, why?
A) Moving a domain name can take a couple of days. First, the central registry has
to update their databases and over the weekends they can be a bit slow. This can take up
to a day sometimes. Besides that, each and every ISP has to cache the new registry
database and this can take a few days although normally 1-2. This is called
"caching-delay" and can best be avoided by NOT trying to reload your domain name every 5
minutes after you just submitted a transfer request. When you do this your local ISP
(network dialup provider) is going to cache the old DNS information. Normally, a local
ISP will only update once per day so even if Whois shows your DNS information updated,
your local ISP may still be using yesterday's database. This always clears up after 1-2
days. The good thing is that its usually only the domain name owner that will experience
the caching delay. Normal site visitors that haven't visited your website recently will
not have cached the old DNS information and will be able to get to your site even though
you may not. So the best thing to do is send in the transfer request, then wait until
Whois updates before calling up your website in your browser.
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BILLING/PRICING
Q) I registered
and purchased a name, then noticed that I misspelled it. Can I delete it and get my
money back?
A)
Once your domain name is officially registered in the Internic's central registry, we
will not be able to remove it. Therefore, we will not be able to refund you when your
domain is registered, even if you decide to cancel your order later. Please double check
your order before sending it. However, we will refund you if your registration is not
successful, for any reason. As long as the domain name is not registered, you will get
your money back.
Q) I lost my
password, how do I retrieve it?
A)
Contact us here. We will ask you a few questions to
verify your identity and we will email the information to you.
Q) I do
not have a credit card, can I make payment by other methods?
A) We prefer to accept payment by credit card as it is much faster and cheaper.
However, if you do not have a credit card or prefer to make payment by other method,
please contact us for special arrangement.
Q) What is the
price for DNS Hosting Only of a domain name?
A) ! Cheap Domain Name
Registrar charges the same pricing structure for DNS Hosted names as for names
registered with us.
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PARKING
Q) What is
“parking”, and can I “park” my domain name with you?
A) Parking simply means
registering a name and doing nothing with it, and yes, you can “park” your domain with
us for free.
Q) Are the
terms "parking", "under construction", and "welcome" page the same thing?
A) Yes, these terms mean
the same thing. At Cheap Domain Name Registrar, we use the term "parking".
Q) How do I
park my domain?
A)
First, register your domain name. After the initial 24 hour waiting period following
the registration, the software will automatically set up your free parking page. This
page cannot be modified directly by you.
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TERMINOLOGY
Q) What
are the terms for the parts of a domain name?
A) The “www” part of the address is an example of a third level domain. The
"yourname" part is an example of a second level domain (SLD) and the ".com" is an
example of a top level domain (TLD).
Q) What is the
meaning of the term “URL REDIRECT”?
A) With URL REDIRECT,
when someone types your domain name, for example, www.yourname.com, we transfer them to
your website and when they get there, they see the entire url path to where your website
is actually hosted, for example, http://www.geocities.com/yourpage/yourpics.html.
Q) What is the
meaning of the term “URL FRAME”?
A)
With URL FRAME, when someone types in your domain name, for example, www.yourname.com,
and they get to your website they only see your domain name in the browser address bar,
for example, www.yourname.com
Q) I know what
web hosting is, but what does "host a name" mean? How do I host a name?
A) The term "host a
name" simply means that Cheap Domain Name Registrar will provide the domain name server
(DNS) services for a domain name that is registered at another Registrar.
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OTHER
QUESTIONS
Q) If
you host my domain name, do you also host my website?
A) No, we currently do not host the actual web site. To host a web site, you will
need to find a web hosting company or an ISP to supply you with web space and FTP
access.
Q) I registered
a domain name with you. How do I connect this name to my existing website?
A)
From the "Domain Manager", complete the
information under the "Hosts" section. When finished, click on the "Modify" button
located at the bottom of the page.
Q) How do I get
to the page to make changes to my technical contacts or administrative contacts, etc?
A) Click on the word
“Contact Information” in the Domain Manager and it will take you to the page to fill out
or change this information.
Q) Why won’t my
url forward when I put it into the third level domain information?
A) You must be sure to
click on “Modify” when you are done to save the changes, and also it takes 12 to 48
hours for changes to take effect.
Q) When
I register my new domain name, how long will it take to go “live” on the internet?
A) Up to 72 hours. The registry only updates the zone files from their database
once every 12 hours. It will take another 12-24 hours or more for all the other
nameservers to update their records.
If you have any additional
questions, please contact us at
support@cheap-domain-name-registrar.com
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